As Pharmacist-in-Charge, I led the design, staffing, and launch of our health system’s first entity-owned, open-door community pharmacy—strategically located adjacent to the hospital to maximize discharge prescription capture and improve access for employees. Over three years, daily prescription volume grew to more than 300, including 40–50% of employee scripts.
We started with 6 FTEs and expanded to 8 as volume increased by 60%. I introduced a med-to-bed delivery queue and smart locker pickup system to streamline fulfillment and broaden patient access. Working closely with HR and benefits teams, I helped redesign the pharmacy benefit strategy, resulting in $297K in annual employee savings. I also established a discharge prescription capture committee focused on high-impact 340B conversions, particularly targeting cardiovascular and diabetes therapies for high-risk patients. This initiative generated immediate financial returns while laying the foundation for long-term care expansion and 340B program optimization.